Cary Grove Animal Hospital

374 Crystal St.
Cary, IL 60013



Cary Grove Animal Hospital Policies




Appointment Policy

To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize that we make a sincere attempt to see each client on time.

For your convenience, 'drop-off' appointments are available. A 'drop off' means you could bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctor can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, he will give you a call to go over the diagnosis and to give you discharge instructions.

For the safety of all animals in our care, we require that all vaccinations be up to date. Even though we make every effort to make our patients feel comfortable during visits, they may be a little uneasy about new people, new surroundings and other pets. This is one of the reasons we ask you to restrain your pet. We recommend that animals be placed on a leash or in pet carriers before entering the waiting room.


Payment Policy

We require full payment at the time that services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and personal checks.  We also accept CareCredit which is a payment plan option for larger bills.  


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Patient Arrival Policy

For your protection, and that of others, all dogs must be on a leash and properly controlled while in the waiting area or exam rooms.

All cats must be presented in an appropriate cat carrier or on a leash.

Prescription Policy

  • Options to fill your pet’s medications include:
    1. Fill at Cary Grove Animal Hospital’s on site pharmacy
      • Heartworm and flea/tick preventative medications are price matched to major online retailers
    2. Use our approved online pharmacy, Vets First Choice
    3. Get a printed prescription issued directly to you to fill at an outside pharmacy of your choice.
      • Prescriptions should be requested during your pet’s office visit or Heartworm/4Dx testing visit.